Remote learning proved to be very difficult for LaShea*. He rarely logged into Zoom and did not complete many assignments. The CIS Student Support Coordinator and school staff made multiple attempts to reach LaShea’s mother, but the phone number was out of service, and emails came back undeliverable. While remote, LaShea’s attendance rate fell to just 58 percent.

When students returned to in-person learning for the fourth quarter, the Student Support Coordinator wasted no time reconnecting with LeShea. CIS collaborated with the school’s care team and LeShea’s community mental health team to provide additional support to help ease LeShea back into a structured learning environment. The Student Support Coordinator met with his mother during pick-up and was able to get updated contact information and provide additional referrals for community resources.

LeShea’s attendance during the fourth quarter was almost 98 percent, an increase of 40 percent compared to the previous quarter. He was more engaged in the classroom, reduced the number of breaks he needed, and completed his assignments. The Student Support Coordinator made sure the supports that worked to end the previous school year were in place for LaShea to start this school year. As expected, there were some bumps getting back into the routine, but LaShea keeps working hard and continues to make progress.

*Name has been changed and a stock image used to protect the student’s privacy.